Introduction

The Notification Subject and Message fields use Twig Code Templates. These help you automatically add information from each appointment.

This guide will help you personalize your Notifications to make each customer feel like you wrote them especially for them. And, if you’d like to start with a base message, use our Default Notification Templates.

Visit our other guide for Basic Twig Templates that you can copy and paste.

Advanced Twig Code Templates

The following Twig Code Templates need to be tweaked; don’t copy and paste them into your notification subject and message until you’ve read the instructions to use them.

Show Different Content Depending on Language User Booked With

SSA stores the customer_locale at the time of booking, so IF the customer books on a page where it’s in a different language (or if the shortcode is embedded manually with the ssa_locale shortcode attribute), you can use that information to switch the notification content.

See the complete list of languages with their corresponding code here. In the image below, notice the language code highlighted in orange underneath each language description.

{% if Appointment.customer_locale == "REPLACE WITH LANGUAGE CODE" %}

Message for the alternate language.

{% else %}

My default message.

{% endif %}

Here is an example of the notification body with a Spanish/Mexico message:

{% if Appointment.customer_locale == "es_MX" %}
Hola {{ Appointment.customer_information.Name }}, 

Esta es una confirmación de la cita que acaba de reservar en {{ Global.site_url }} 
Cita programada para {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.customer_timezone) }} 
Si necesita cancelar o modificar su cita, puede hacerlo visitando este enlace:  {{ Appointment.public_edit_url }}

¡Gracias!
Foxy

{% else %}
Hello {{ Appointment.customer_information.Name }}, 

This is a confirmation of the appointment you just booked on {{ Global.site_url }} 
Appointment scheduled for {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.customer_timezone) }} 
If you need to cancel or change your appointment, you can do so by visiting this link:  {{ Appointment.public_edit_url }}

Thanks!
Foxy
{% endif %}

Change Payment Received Format

Customize how the currency is displayed in the Payment Received template; by default, it looks like this:

{{ Appointment.payment_received }}

We’ll be adding the number_format( ) function to customize the decimal places.

By default, the number_format function on its own will return 0 decimal places.

{{ Appointment.payment_received | number_format }}

To ensure your payments are consistently formatted to 2 decimal places, use the function like this.

{{ Appointment.payment_received | number_format(2) }}

Specific Customer Information Fields

Display a specific customer information field using this Twig Code Template below:

{{ attribute( Appointment.customer_information, 'MYFIELD' ) }}

Replace MYFIELD with the name of your customer information field.

Returning Values in Checkboxes

If your field is a checkbox, you’ll need to use a slightly different format. Since the checkbox field can hold more than one value (array), you’ll need to list all the possible values using the | join function.

Let’s say, for example, your checkbox has four possible values: one, two, three, and four. If someone selects all four values in the booking form, this is what the different join functions could output.

{{ attribute( Appointment.customer_information, 'MYFIELD' ) | join }}

This join function without any parameters would output: onetwothreefour

There are no spaces between the values.

{{ attribute( Appointment.customer_information, 'MYFIELD' ) | join(', ') }} 

This join function with a single parameter would output: one, two, three, four

The single parameter lets the values be separated by the same [comma + space] every time. You can separate the values with any characters you want. For example, join(‘~ ‘) would output one ~ two ~ three ~ four.

{{ attribute( Appointment.customer_information, 'MYFIELD' ) | join(', ', ' and ') }} 

And this code snippet would output: one, two, three, and four

The first parameter tells the values to be separated by the [comma + space] for the first values except for the last one. The second parameter denotes the last separation of values, in this case, its [space + and + space].

This can also be whatever you’d like; for example, join(‘~ ‘, ‘ $ ‘) would output one ~ two ~ three $ four.

{% if attribute(Appointment.customer_information, 'MYFIELD') %}
MYFIELD: {{ attribute(Appointment.customer_information, 'MYFIELD') }}
{% endif %}

Custom Appointment Date Format

We can customize how the date is formatted for our Appointment Date and Time. This is done using the date( ) function.

For example, this is used to show us the Start Date and Time of our Appointment in the Admin Timezone:

{{ Appointment.start_date | date("d. F Y \\u\\m H:i (T)", Appointment.customer_timezone) }}

In the Message, this will look like this: 31. October 2023 um 07:30 Uhr

That’s because the date( ) function of the Twig Code Template is formatting it: “d. F Y \\u\\m H:i (T)”

So, instead, I wanted my date formatted like this: Mon Jul 1, 2020 14:30 CDT

I’d change it to “D M d, Y G:i T” from “F d, Y g:ia (T)”

And my new Twig Code Template would look like this:

{{ Appointment.start_date | date("D M d, Y G:i T", Appointment.customer_timezone) }}

{{ Appointment.start_date | date("D M d, Y G:i T", Appointment.date_timezone) }}

{{ Appointment.end_date | date("D M d, Y G:i T", Appointment.date_timezone) }}

{{ Appointment.start_date | date("D M d, Y G:i T", Appointment.customer_timezone) }}

{{ Appointment.end_date | date("D M d, Y G:i T", Appointment.customer_timezone) }}

Convert to Uppercase

To convert any of the Twig Code Template outputs to uppercase, add the bit to the end of the statement: | upper

For example, if I wanted the customer name to be uppercase, I’d write:

{{ customer_name | upper }}

Grab the First Name Only

To only display the first name from the Name field, use this instead of the {{customer_name}} template:

{{ (customer_name|split(' '))[0] }}

Note: This cannot decipher between first names, prefixes, or double names. If someone writes their name as Mary Lou Jones, this will then grab only Mary. And if someone writes in Dr. Jones, this will then grab only Dr.

Conditional Statements

Twig offers if, elseif, and else statements. And supports logical conditions such as:

• Equals ==
• Not equals !=
• Less than <
• Less than or equal to <=
• Greater than >
• Greater than or equal to >=

And other cool conditions such as:

• is even
• is odd
• now
• not
• and
• or

If statement

This is an if statement; if A is true, then show B.

{% if A %}
B
{% endif %}

If examples

Example A: If the day this message goes out is a Monday, I then want to include the message, “Hello, it’s Monday!”.

{% if "now" | date('l') == "Monday" %}
Hello, it's Monday!
{% endif %}

Example B: If the appointment start date is on a Monday, I then want to include the message, “Your appointment is this coming Monday!”.

{% if Appointment.start_date | date("l", Appointment.customer_timezone) == "Monday" %}
Your appointment is this coming Monday!
{% endif %}

Elseif statement

If A is true, then show B. If C is true, then show D. If both A and C are false, show E.

You can add in as many stacked elseif statements as you want; but, just make sure not there’s no overlap between the statements!

{% if A %}
B
{% elseif C %}
D
{% else %}
E
{% endif %}

Elseif examples

Show messages depending on the hour an appointment starts on.

{% if Appointment.start_date | date("G", Appointment.customer_timezone) == 13 %}

This appointment is between 1 PM and 2 PM, but not 2 PM.

{% elseif Appointment.start_date | date("G", Appointment.customer_timezone) == 14 or Appointment.start_date | date("G", Appointment.customer_timezone) == 15 %}

This appointment is between 2 PM and 4 PM, but not 4 PM

{% else %}

This appointment is anytime not between 1 PM and 4 PM

{% endif %}

Else statement

If A is true, then show B. If A is false, then show C.

{% if A %}
B
{% else %}
C
{% endif %}

Else examples

Show message depending on whether the appointment starts at an even or odd hour.

​{% if Appointment.start_date | date("G", Appointment.customer_timezone) is even %} 
​This appointment starts at an even hour. 
{% else %} 
This appointment starts at an odd hour. 
{% endif %}

Related Guides

• 

  Styling the Booking Calendar

• 

  Appointment Type Settings

• 

  Emails Not Translating

• 

  Email Message Errors